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GIS Technical Lead and Support Engineer


Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are looking for a skilled and experienced GIS Technical Lead and Support Engineer to join our team. This position encompasses both infrastructure and application support, ensuring the seamless integration and optimization of our development, security, and operations processes. You will specialize in maintaining and providing technical support for applications beyond the development stage, ensuring their smooth operation within the firm. You will be involved in close collaboration with development teams, infrastructure partners, and internal/external clients to address and resolve technical support incidents. You will be a proactive individual with excellent problem-solving skills who can work effectively across various teams.

As a GIS Technical Lead and Support Engineer, your duties and responsibilities will include:

  • Expertise in GIS Software:
    • Proficiency in GIS software such as IQGEO, ArcGIS, QGIS, or similar platforms is essential. The ability to utilize advanced features and functionalities is crucial.
    • Knowledge of spatial data formats (e.g., shapefiles, geoJSON, KML)
    • Familiarity with web GIS platforms and mobile GIS applications
  • Programming Skills:
    • Proficiency in programming languages like Python, JavaScript, or R is important for automating processes, developing custom tools, and integrating GIS with other systems
  • Database Management:
    • Knowledge of database management systems (DBMS) such as PostgreSQL, Oracle Spatial, or SQL Server is necessary for storing and managing spatial data efficiently
  • Operations Support (GIS focus):
  • Project Management:
    • Ability to lead projects from conception to completion, including planning, scheduling, resource management, and coordination with stakeholders
  • Problem-solving:
    • Strong analytical and problem-solving skills to troubleshoot technical issues, optimize workflows, and develop innovative solutions
  • Communication:
    • Excellent verbal and written communication skills to effectively convey complex GIS concepts to non-technical stakeholders, as well as collaborate with team members
    • Strong communication skills for providing clear and concise support instructions
    • Ability to document procedures and create user guides
  • Infrastructure Management:
    • Experience with GIS cloud services (e.g., ArcGIS Online, AWS, Google Cloud Platform)
    • Knowledge of server management and deployment for applications
  • Technical Support and Troubleshooting:
    • Strong skills in diagnosing and resolving software and hardware issues
    • Experience with support ticketing systems
  • Collaboration and Teamwork:
    • Ability to work well in a team-oriented environment
    • Willingness to collaborate with different departments to support operations



  • Bachelor’s degree in Geography, Geospatial Sciences, Computer Science, or a related field
  • 5+ years of experience in GIS roles with increasing responsibility
  • 2+ years of experience in production and operations support


  • Advanced degree or certifications (e.g., GISP, Esri Technical Certifications) are a plus.
  • Past experience in Telecom domain is a plus
  • Past experience with tools like Confluence, JIRA are a plus


Additional Information


We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

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